24/7 SOC & MDR
SITE Cloud includes 24/7 Network Operations Center (NOC) and Managed Detection and Response (MDR) services seamlessly integrated into our core platform at no extra cost, providing continuous monitoring, proactive threat detection, and rapid response to ensure robust security and operational efficiency for your organization.
Continuous Monitoring & Security
Round-the-Clock Protection
Network Operation Center (NOC)
SITE Cloud’s Network Operations Center operates 24/7 to keep your cloud infrastructure running seamlessly. From our hubs in Riyadh and Jeddah, our skilled professionals—drawn from KSA’s thriving tech community—monitor your network performance, troubleshoot issues, and optimize resources in real time. This continuous oversight, embedded in our core design and provided free of charge, ensures maximum uptime and effortless operations for your business.
Managed Detection & Response (MDR)
SITE Cloud’s Managed Detection and Response (MDR) service provides relentless, 24/7 protection against evolving risks—fully integrated into our platform at no extra cost. Powered by a team with deep roots in KSA’s cybersecurity landscape, our MDR service combines advanced technology with human expertise to safeguard your data and applications, day and night.
Critical Defense
Why 24/7 NOC and MDR are important?
You need 24/7 NOC and MDR to keep your network running smoothly and secure at all times, and SITE Cloud delivers this by embedding them into our platform for your peace of mind.
Minimized Downtime and Disruption
Rapid incident response through MDR ensures swift containment and resolution of security incidents, reducing downtime and maintaining business continuity, which is critical for operational efficiency and protecting revenue.
Cost-Effective Security Management
Proactive Threat Mitigation
Reduced IT Workload
Enhanced Visibility and Control
Future-Proofing Against Emerging Technologies and Threats
Unique Safeguards
Our Distinct Approach to Cloud Assurance
SITE Cloud stands out by embedding 24/7 NOC and MDR into our platform’s core—free of charge. While continuous monitoring and advanced threat response often require separate subscriptions or managed service contracts elsewhere, we see them as essentials. With SITE Cloud, you’re not just choosing a service—you’re partnering with a platform built to elevate and protect, every hour of every day.
Key NOC Features
SITE Cloud’s Key Features For Network Oversight
24/7 Network Monitoring
Continuously monitor network devices, servers, applications, and traffic patterns in real-time to detect performance issues, outages, or anomalies. Use advanced monitoring tools to provide full visibility into network health, bandwidth usage, and system status, generating alerts for immediate action.
Incident Response and Troubleshooting
Respond to network incidents, such as outages or performance degradation, using a tiered ticketing system to escalate complex issues to higher-level engineers. Perform root cause analysis to resolve issues and implement preventive measures to avoid recurrence, ensuring minimal downtime.
Network Security Management
Manage and monitor network security tools, including firewalls, intrusion prevention systems (IPS), and antivirus solutions, to protect against external threats. Detect and mitigate security issues like malware or unusual traffic patterns, collaborating with MDR teams when deeper cybersecurity expertise is required.
Patch Management and Software Updates
Automate patch deployment for network devices, applications, and firmware to address vulnerabilities and maintain functionality. Ensure all systems are up-to-date with the latest security patches to reduce exposure to exploits.
Business Continuity
Manage and test backups for critical systems and data to ensure rapid recovery in case of disruptions, such as natural disasters or cyberattacks. Implement BC/DR plans to maintain network availability and minimize operational impact during emergencies.
Collaboration and Communication
Provide clear protocols for communication with internal IT teams, MSPs, or clients, ensuring transparent updates on incidents and resolutions. Offer training and documentation to keep clients informed about processes, tools, and best practices for network management.
Key MDR Features
SITE Cloud’s Key Features Against Cyber Threats
24/7 Threat Monitoring
Continuous, round-the-clock monitoring of networks, endpoints, and cloud environments using tools like Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and more.
Alert Management
Alert triage to classify and prioritize alerts, reducing false positives and focusing on validated threats to prevent alert fatigue.
Proactive Threat Hunting
Actively search for hidden or evasive threats that bypass traditional security measures, using advanced analytics, machine learning, and threat intelligence to uncover adversary behaviors.
Incident Investigation and Analysis
Conduct in-depth analysis of potential security incidents to determine their origin, scope, and impact, correlating data from multiple sources. Provide detailed reports with actionable insights to prevent recurrence of similar incidents.
Rapid Incident Response and Remediation
Execute immediate response actions, such as isolating compromised endpoints, blocking malicious traffic, or containing threats to minimize damage. Offer remote incident response, including remediation guidance to restore systems to normal operations.
Vulnerability Management Support
Assist in identifying and prioritizing vulnerabilities through periodic scans and analysis, complementing active threat detection to strengthen overall security posture.