24/7 SOC & MDR

SITE Cloud includes 24/7 Network Operations Center (NOC) and Managed Detection and Response (MDR) services seamlessly integrated into our core platform at no extra cost, providing continuous monitoring, proactive threat detection, and rapid response to ensure robust security and operational efficiency for your organization.

Continuous Monitoring & Security

Round-the-Clock Protection

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Network Operation Center (NOC)

SITE Cloud’s Network Operations Center operates 24/7 to keep your cloud infrastructure running seamlessly. From our hubs in Riyadh and Jeddah, our skilled professionals—drawn from KSA’s thriving tech community—monitor your network performance, troubleshoot issues, and optimize resources in real time. This continuous oversight, embedded in our core design and provided free of charge, ensures maximum uptime and effortless operations for your business.

Managed Detection & Response (MDR)

SITE Cloud’s Managed Detection and Response (MDR) service provides relentless, 24/7 protection against evolving risks—fully integrated into our platform at no extra cost. Powered by a team with deep roots in KSA’s cybersecurity landscape, our MDR service combines advanced technology with human expertise to safeguard your data and applications, day and night.

    Critical Defense

    Why 24/7 NOC and MDR are important?

    You need 24/7 NOC and MDR to keep your network running smoothly and secure at all times, and SITE Cloud delivers this by embedding them into our platform for your peace of mind.

    Rapid incident response through MDR ensures swift containment and resolution of security incidents, reducing downtime and maintaining business continuity, which is critical for operational efficiency and protecting revenue.

    By including NOC and MDR services at no additional cost, SITE Cloud eliminates the need for expensive third-party managed services, lowering TCO and making advanced cybersecurity accessible without straining budgets.

    24/7 NOC and MDR services provide constant network and endpoint monitoring, using AI-driven IDS/IPS and threat intelligence to detect and neutralize threats in real-time, preventing costly cyberattacks and ensuring robust security for your organizations.

    The automated and centralized management of NOC and MDR services alleviates the burden on internal IT teams, allowing organizations to allocate resources to strategic priorities while maintaining a strong, managed security posture.

    NOC provides comprehensive visibility into network health, bandwidth usage, and device performance through centralized dashboards, while MDR offers deep insights into security events and threats. This dual visibility empowers organizations to make informed decisions, optimize resources, and maintain control over their IT environment.

    NOC supports the adoption of emerging technologies and ensuring network readiness, while MDR evolves with new threat landscapes, such as AI-driven attacks ensuring long-term resilience and adaptability.

    Unique Safeguards

    Our Distinct Approach to Cloud Assurance

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    SITE Cloud stands out by embedding 24/7 NOC and MDR into our platform’s core—free of charge. While continuous monitoring and advanced threat response often require separate subscriptions or managed service contracts elsewhere, we see them as essentials. With SITE Cloud, you’re not just choosing a service—you’re partnering with a platform built to elevate and protect, every hour of every day.

    Key NOC Features

    SITE Cloud’s Key Features For Network Oversight

    24/7 Network Monitoring

    Continuously monitor network devices, servers, applications, and traffic patterns in real-time to detect performance issues, outages, or anomalies. Use advanced monitoring tools to provide full visibility into network health, bandwidth usage, and system status, generating alerts for immediate action.

    Incident Response and Troubleshooting

    Respond to network incidents, such as outages or performance degradation, using a tiered ticketing system to escalate complex issues to higher-level engineers. Perform root cause analysis to resolve issues and implement preventive measures to avoid recurrence, ensuring minimal downtime.

    Network Security Management

    Manage and monitor network security tools, including firewalls, intrusion prevention systems (IPS), and antivirus solutions, to protect against external threats. Detect and mitigate security issues like malware or unusual traffic patterns, collaborating with MDR teams when deeper cybersecurity expertise is required.

    Patch Management and Software Updates

    Automate patch deployment for network devices, applications, and firmware to address vulnerabilities and maintain functionality. Ensure all systems are up-to-date with the latest security patches to reduce exposure to exploits.

    Business Continuity

    Manage and test backups for critical systems and data to ensure rapid recovery in case of disruptions, such as natural disasters or cyberattacks. Implement BC/DR plans to maintain network availability and minimize operational impact during emergencies.

    Collaboration and Communication

    Provide clear protocols for communication with internal IT teams, MSPs, or clients, ensuring transparent updates on incidents and resolutions. Offer training and documentation to keep clients informed about processes, tools, and best practices for network management.

    Key MDR Features

    SITE Cloud’s Key Features Against Cyber Threats

    24/7 Threat Monitoring

    Continuous, round-the-clock monitoring of networks, endpoints, and cloud environments using tools like Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and more.

    Alert Management

    Alert triage to classify and prioritize alerts, reducing false positives and focusing on validated threats to prevent alert fatigue.

    Proactive Threat Hunting

    Actively search for hidden or evasive threats that bypass traditional security measures, using advanced analytics, machine learning, and threat intelligence to uncover adversary behaviors.

    Incident Investigation and Analysis

    Conduct in-depth analysis of potential security incidents to determine their origin, scope, and impact, correlating data from multiple sources. Provide detailed reports with actionable insights to prevent recurrence of similar incidents.

    Rapid Incident Response and Remediation

    Execute immediate response actions, such as isolating compromised endpoints, blocking malicious traffic, or containing threats to minimize damage. Offer remote incident response, including remediation guidance to restore systems to normal operations.

    Vulnerability Management Support

    Assist in identifying and prioritizing vulnerabilities through periodic scans and analysis, complementing active threat detection to strengthen overall security posture.

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